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Job Openings: Residential Loan Servicer

Location of Position:Brockton


General Summary: Reviews documentation after each closing to ensure the accuracy and consistency of all transactions. Verifies that all conditions are satisfied. Works with branch personnel and outside vendors in obtaining missing or incomplete documentation. Organization and set-up of loan files.  Works with borrowers, attorneys, and other lending institutions in the preparation of loan payoffs.  Processes payoffs and cancellations of loan Notes.   Maintains all aspects of obtaining and releasing of mortgages.  Prepares discharges and letters to borrowers.  Reconciles and maintains various General Ledger accounts.  Assists in all Loan Servicing department functions as directed by Supervisor. 

Reports to:   Loan Servicing Supervisor and Servicing Manager

Responsibilities and Duties Include:

  • Reviews the loan file when closing documents are returned to determine if additional information is needed or corrections to the closing documents.  Ensures accuracy of the documents.
  • Reviews the closing conditions. Contacts member service representative or borrowers to obtain missing documentation. Updates the files after receipt of documentation.
  • Reviews and updates all documentation sources for Automatic transfer {ACH, payroll deduction, checking or savings transfer} of loan payments.  Works with various departments and personnel to ensure accuracy and finalization of automatic transfers.
  • Reviews the input of the loan specifics on the Host system.  Assists in the correction of input errors.  Notifies appropriate personnel for corrective action.
  • Prepares payoff calculations and notifies the appropriate parties. Handles phone inquires faxes and member service questions regarding payoff requests.
  • Prepares disbursement of payoff funds and discharges all applicable documents along with the cancellation of the Note.   Maintains loan records of disbursement amounts.  Maintains all paid Note files.
  • Generates mortgage verification forms and mails out accordingly.
  • Reviews, adjusts, generates, or directs the approval of various billing statements.
  • Assist with the organization and filing of Mortgage loan files.  Scanning and indexing into the imaging system, if necessary.
  • Quality control review of first and second mortgage loan files for accuracy and correction of data on the Host system.  Scanning of documents to Host system.
  • Reconciles various general ledger accounts and billing invoices.  Maintains weekly or monthly reconciliation reports on various vendors. 
  • Maintains a number of logs (tracking) in order to generate weekly or monthly reports.
  • Assists with phone calls to/from members regarding servicing issues and cross sells applicable products and services.
  • Continuance review of Credit Union policy and procedures.  Incorporating any changes in compliance within areas of responsibility.
  • Performs quality control review for Mortgage loans. Assists in the quality control review of mortgages when applicable.
  • Performs scanning, indexing  and filing
  • Reviews periodic reports
  • Assists Contact Center, Branches and borrows with payment reversals or corrections.
  • Reconciles various billing statements and GL’s.
  • Manages loans with Private Mortgage Insurance (PMI).  Ensures proper letters and notifications are provided to borrowers according to regulations. Termination of PMI, when applicable.
  • Performs Escrow analysis, initial, annual, and short year analysis.
  • Assists with the annual 1098 review, reading for distribution to borrows
  • Ensures that all Home Improvement mortgages are recorded properly with the Register of Deeds.  Files recorded mortgages in loan file folders, or imaging system .
  • Maintenance of forced placed homeowner and flood insurance.  Annual review of flood insurance coverage on residential loans. Maintenance of accounts with Flood zone changes and notifications to borrowers.
  • Reviewer  and maintenance of flood insurance reports from vendor. 
  • Performs related duties as assigned.
  • Assists with job duties  of a Consumer Loan Servicer when requested.



  • Wide range of banking knowledge plus a good understanding of standard servicing procedures and regulations.
  • Excellent communication skills, both verbal and written, in dealing effectively with members and third party vendors.
  • Ability to organize and prioritize multiple tasks. 
  • The ability to operate a computer terminal. 
  • Proficient clerical and typing skills. 
  • Ability to research and resolve problems.
  • Good interpersonal skills necessary to represent the Credit Union in a positive manner.
  • Must have a basic understanding of debits and credits- prior experience or coursework in accounting is desirable.
  • Knowledge of various residential, consumer and commercial products and policies is desirable.
  • At least two years of lending, banking or loan processing or servicing experience is desired.

How to Apply

Apply Online for Residential Loan Servicer
Upload Your Resume for Residential Loan Servicer

If it is more convenient you may also complete and print an employment application and submit along with a copy of your resume to SCU Credit Union in person or by mail to:

Human Resources
SCU Credit Union
1300 Belmont Street
Brockton, MA 02301

View all Career Opportunities



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