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Job Openings: eServices Representative

Announcement Date:July 3, 2020
Location of Position:30 Pond Street, Sharon, MA


Digital Banking Support

  • Learn the Alkami Digital Banking platform with the intent of becoming a Subject Matter Expert.
  • Help to optimize and fully leverage the capabilities of the solution across the membership base.
  • Support our membership usage of the online banking platform and the related products such as Bill Pay, Remote Deposit Capture, Money movements, Budgeting, Account Aggregation, etc....
  • Develop repetitive testing scripts and scenarios to test defects and qualify release updates prior to moving into production. Desktop releases are typically every 8 weeks and mobile typically every 10-12 weeks.
  • Assist troubleshooting technical issues on all platforms - browser related, mobile and tablet (IOS and Android).
  • Assist members with technical problems they encounter while using our site.
  • Open and follow-up on tickets with Alkami online support through the Jira ticketing system as needed.
  • Review the daily Alkami Audit Security Reports.
  • Recommend product and feature enhancements and improvements.
  • Support other eServices products and services and team members as required.

ATM/Debit Card Support

  • Compromised Cards
  • Adjustments
  • Charge-offs
  • MC Apple Pay
  • Fraud watch report/e-mail
  • Lost/ stolen card report
  • Travel notifications

How to Apply

Apply Online for eServices Representative
Upload Your Resume for eServices Representative

If it is more convenient you may also complete and print an employment application and submit along with a copy of your resume to SCU Credit Union in person or by mail to:

Human Resources
SCU Credit Union
1300 Belmont Street
Brockton, MA 02301

View all Career Opportunities



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